Refund policy

We have a 14-day return policy. You'll have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@shopreelbond.com. Please note that returns will need to be sent to the following address: 4725 Panama Ln #D3, Box #253, Bakersfield CA 93313.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return/exchange questions at info@shopreelbond.com. 

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. 

Exceptions / Non-Returnable Items
Items that have been worn will not be accepted. Items returned with tags removed will be eligible for store credit only.  

Unfortunately, we cannot accept sale items or items purchased with gift cards. 

Exchanges
Before placing your order, we recommend checking our size chart against a garment you already own and like the fit of, to help ensure you order the correct size.

To request an exchange, ship items to the address above. Items will then be inspected for exchange approval. If your order was fulfilled correctly and the exchange is due to sizing preference, you are responsible for the cost of shipping the item back to us. Once approved, we will cover the cost of shipping the exchanged item back to you, and it will ship within 2-3 business days.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, your original payment method will be refunded within 2-3 business days. Please remember your bank or credit card company may delay the refund process. We do not control how long it takes your bank or credit card company to refund payment.